Returns and exchanges

Store credit is valid only on the CM website, covers the amount actually paid for the items and has no expiry date. Choose any collection, pay any difference at checkout and keep the remaining balance. Enter the code in the coupon or store credit field using the email from your request. No account is required.

Store credit is your choice: we do not replace an owed refund with mandatory credit. Amounts originally paid with credit are restored as credit; the monetary portion is refunded to the original payment method.

CM pays the necessary shipping for withdrawal within 7 days and for faulty items. Store credit includes one free replacement delivery. Sale items follow the same rules.

For a full return under the right of withdrawal, we also refund the original shipping charge. For partial returns, our team explains the item and applicable shipping calculation, without improper charges.

Pack the item carefully, include the accessories received and any labels you have, and provide the order number. For faults or withdrawal, assessment considers the issue and your legal rights — swimwear is not automatically excluded.

Report the problem and your preference for a refund or store credit. After confirming the fault and approving the solution, our team may waive the physical return where appropriate. Credit is only issued with your explicit choice. Normal wear or damage from improper use is not a manufacturing fault.

For clothing, the period to report an apparent fault is 90 days from receipt. For hidden faults, it starts when the problem becomes apparent. Brazil's Consumer Protection Code generally allows up to 30 days to remedy the fault, with legal exceptions. Statutory rights to replacement or a price reduction remain protected where applicable; contact support for these options.

We receive and check the item before completing the resolution, unless our team explicitly waives the return. Inspection is prompt, without undue delay or restriction of legal rights. Once processed, the time for a refund to appear depends on the payment method and financial institution. Our team provides the receipt and updates. Withdrawal requests are recorded immediately; return instructions do not change the date you exercised your right.

Use the request or tracking option and verify the order email. We do not automatically link the purchase to your account. For another exchange of a replacement item or a case not listed in the form, contact support with the previous reference number.

If the package appears tampered with, refuse delivery where possible and notify our team. Do not include tax IDs or documents in photos. For delays, incorrect addresses or carrier returns, we assess the cause before deciding on reshipping and costs; store errors are not charged to the customer.